Shipping policy

Order Processing & Booking

• All bookings must be confirmed at least 3–7 days prior to the event date.

• We recommend booking 2–4 weeks in advance to secure your preferred date, especially during busy seasons. Last-minute bookings may be accommodated depending on availability.

• Once your booking is confirmed, our team will contact you to finalize the delivery location, setup time, and any special requirements.

Delivery & Setup

• Our décor team provides on-site delivery and setup on your selected date and time.

• Additional fees may apply for locations outside our standard service area, long-distance travel, or late-night/early-morning setups.

• Smaller décor items or ready-made gift packages may be shipped via courier (delivery typically takes 1–3 business days, depending on location).

Customization

• Balloon colours, themes, and styles can be fully customized to match your event décor perfectly.

Service Areas

• We primarily serve the UAE, but we can travel to surrounding areas. Additional travel fees may apply for events outside our standard service area.

Tracking & Confirmation

• For courier deliveries, a tracking number will be provided once your order has shipped.

• For on-site services, our event coordinator will send you a booking confirmation with all details.

Cancellations & Rescheduling

• Orders can be cancelled free of charge within 24 hours of booking.

• Rescheduling is free if requested at least 7 days before the event date.

• Last-minute cancellations or rescheduling (less than 7 days before the event) may result in non-refundable advance payments or deposits.