Frequently Asked Questions
1. Can I customize the balloon colours and themes?
Absolutely! We offer a wide range of colours, themes, and styles, and we’ll match your décor perfectly to your event.
2. How far in advance should I book?
We recommend booking 2–4 weeks in advance to secure your date, especially during busy seasons. Last-minute bookings may be accommodated depending on availability.
3. What areas do you serve?
We primarily serve London, but we can travel to surrounding areas. Additional travel fees may apply for events outside our standard service area.
4. How does delivery and setup work?
Our décor team provides on-site delivery and setup at your chosen date and time.
Additional fees may apply for locations outside our standard service area, long-distance travel, or late-night/early-morning setups.
Smaller décor items or ready-made gift packages may be shipped via courier (1–3 business days, depending on location).
5. How long does it take to process my order?
Please allow 3–7 business days for processing and preparation of your order, depending on your selected décor and customization requirements.